Payment Policy

At George and Rose London, we provide secure and reliable payment options to ensure a smooth and safe checkout experience.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Cards (Visa, Mastercard, and other major providers)

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments must be completed at the time of purchase. We do not offer cash on delivery or bank transfers.

We reserve the right to update or modify available payment methods at any time without prior notice.

2. Payment Security

Your security is our highest priority.

  • All transactions are processed through a secure SSL (Secure Socket Layer) encrypted connection.

  • Payments are handled by trusted third-party payment providers.

  • George and Rose London does not store full credit card details on its servers.

  • We do not have direct access to your sensitive payment information.

Our checkout process follows industry-standard security protocols to ensure that your personal and financial data remains protected.

3. Payment Authorisation & Processing

Orders will only be processed once:

  • Full payment has been successfully received, and

  • The transaction has been authorised by your payment provider.

If a payment is declined, blocked, or flagged as potentially fraudulent, the order may be automatically cancelled.

George and Rose London reserves the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

4. Refunds

If you are eligible for a refund in accordance with our Return & Refund Policy, the refund will be processed as follows:

  • Refunds are issued to the original payment method used at checkout

  • Processing time: up to 14 business days after we receive and approve the returned item

  • Depending on your bank or card issuer, additional processing time may apply before the funds appear in your account

Original shipping costs are non-refundable unless required by law.

5. Chargebacks & Payment Disputes

If a chargeback or payment dispute is initiated without first contacting us to resolve the issue, we reserve the right to:

  • Suspend the order

  • Submit order confirmation, tracking details, and communication history to the payment provider

  • Restrict future purchases

We strongly encourage customers to contact us first at:

info@georgeroselondon.com

so we can resolve any concerns quickly and professionally.

6. Currency & Transaction Fees

All prices displayed on our website are shown in the currency indicated at checkout.

If you are purchasing from abroad, your bank or card issuer may apply:

  • Currency conversion fees

  • Foreign transaction fees

George and Rose London is not responsible for any additional banking charges applied by your financial institution.

Contact Information

George and Rose London
Email: info@georgeroselondon.com

Customer Support Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM