Privacy Policy

At George and Rose London, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website and services, you agree to the practices described in this policy.

1. Company Information

Business Name: George and Rose London
Customer Support Email: info@georgeroselondon.com

Customer Service Hours:

  • Monday – Friday: 09:00 AM – 06:00 PM

  • Saturday – Sunday: 10:00 AM – 05:00 PM

2. Information We Collect

When you visit our website, place an order, or create an account, we may collect the following personal information:

Personal Identification Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

Payment Information

  • Payment details (processed securely through third-party payment providers)
    We do not store full credit card details on our servers.

Technical & Usage Information

  • IP address

  • Device type and browser information

  • Website interaction data

  • Pages viewed and time spent on the website

  • Referring website information

This information is collected either directly from you or automatically through cookies and similar technologies.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil orders

  • To arrange shipping and delivery through our logistics partners

  • To provide customer support and respond to inquiries

  • To send order confirmations and updates

  • To improve our website, products, and services

  • To prevent fraud and ensure website security

  • To send promotional communications (only if you have opted in)

We only process your data when we have a lawful basis to do so.

4. Sharing of Information with Third Parties

George and Rose London operates using trusted third-party partners to provide our services efficiently. Your data may be shared with:

  • Payment service providers

  • Shipping and logistics partners

  • IT and hosting service providers

  • Marketing and analytics partners

We ensure that all third parties handle your data securely and in accordance with applicable data protection laws.

We do not sell, rent, or trade your personal data to third parties.

We may also disclose information if required by law or to protect our legal rights.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When your data is no longer required, it will be securely deleted or anonymised.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Improve user experience

  • Analyse website traffic and behaviour

  • Support marketing and advertising efforts

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to restrict processing

  • The right to object to data processing

  • The right to data portability

  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at:

info@georgeroselondon.com

We will respond to your request within a reasonable timeframe in accordance with applicable laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Alteration

  • Disclosure

  • Loss or destruction

While no online system is 100% secure, we continuously improve our security practices to safeguard your information.

9. International Data Transfers

As a global online retailer, some of our service providers may operate outside your country of residence. When data is transferred internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

10. Changes to This Privacy Policy

George and Rose London reserves the right to update this Privacy Policy at any time. Changes will be published on this page, and continued use of our website indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

George and Rose London
Email: info@georgeroselondon.com

Customer Support Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM