Return & Refund Policy
At George and Rose London, customer satisfaction is very important to us. However, if you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and procedure for returning items.
By placing an order with us, you agree to the terms outlined below.
1. General Return Conditions
You may request a return under the following conditions:
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A return may only be requested after the product has been physically delivered to you.
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Return requests must be submitted within 30 days of receiving your order.
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All return shipping costs are the full responsibility of the customer, including international shipping fees, customs duties, and handling charges.
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Items must be:
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Unused
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Unwashed
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Undamaged
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In original condition
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With all original tags and labels attached
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Items may be tried on for fit, but may not be worn beyond fitting purposes.
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Orders intentionally placed in multiple sizes or variations with the purpose of partially returning items are not permitted and may be refused.
We reserve the right to refuse returns that do not meet these conditions.
2. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Us
Email us at:
within 30 days of receiving your order.
Please include:
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Your full name
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Order number
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Reason for return
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Clear photos of the product (if applicable)
Step 2: Receive Return Instructions
Once your request is approved, you will receive the return address of our fulfilment partner.
As a global online retailer working with international suppliers, our return address may be located outside your country of residence (for example, in Asia).
Step 3: Ship the Item
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The item must be returned at your own expense.
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You are responsible for all shipping fees and possible customs charges.
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We strongly recommend using a track & trace shipping method, as we are not responsible for lost return shipments without tracking confirmation.
3. Refund Process
Once your returned item has:
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Been delivered to the provided return address, and
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Been inspected and approved for compliance with our return conditions
We will process your refund.
Refund Details
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Refunds are issued to the original payment method
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Processing time: up to 14 business days after approval
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Original shipping costs are non-refundable
If the returned product does not meet our conditions, we reserve the right to deny the refund.
4. Non-Returnable Situations
We cannot accept returns in the following cases:
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Items that show signs of wear or use
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Damaged items caused by the customer
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Items returned without prior approval
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Items returned after the 30-day return period
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Products missing original tags or packaging
5. Order Accuracy & Customer Responsibility
It is the customer's responsibility to provide accurate shipping information at checkout.
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If an incorrect address is provided, this is the responsibility of the customer.
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Address errors must be reported within 24 hours of placing the order.
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We are not responsible for lost packages when tracking confirms successful delivery to the address provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, additional reshipping fees may apply.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Include clear photos and your order number so we can resolve the issue quickly.
7. Contact Information
For any questions regarding returns or refunds, please contact:
George and Rose London
Email: info@georgeroselondon.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM