Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of George and Rose London. By accessing our website and placing an order, you agree to be bound by the terms set out below.
If you do not agree with these Terms, please do not use our website or services.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded through the website of George and Rose London.
By placing an order, you confirm that:
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You are at least 18 years old or have permission from a legal guardian
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You have read and accepted these Terms & Conditions
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The information you provide is accurate and complete
2. Product Information
We make every effort to display our products as accurately as possible, including descriptions, images, and pricing.
However:
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Minor variations in colour, size, or appearance may occur due to screen settings or production differences
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Typographical errors, pricing errors, or inaccuracies may occur
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We reserve the right to correct any errors without prior notice
Product descriptions are intended to provide a general overview and may not be exhaustive.
3. Orders & Payment
Order Confirmation
An order is considered confirmed once full payment has been successfully received.
We reserve the right to:
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Refuse or cancel orders in cases of suspected fraud
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Cancel orders due to pricing errors
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Cancel orders if products are unavailable
If your order is cancelled after payment, you will receive a full refund.
Payment Methods
Available payment methods may vary depending on your country or region. Customers are responsible for verifying which payment options are available in their location at checkout.
All transactions are processed securely through trusted third-party payment providers.
4. Processing & Delivery
As a global online retailer operating with international fulfilment partners, we ship directly from our supplier.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Estimated Shipping Time
Delivery typically takes 4–8 business days, depending on your location.
Please note:
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Shipping times are estimates and not guaranteed
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Delays may occur due to customs clearance, peak seasons, or courier disruptions
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International orders may be subject to customs fees or import duties, which are the responsibility of the customer
Shipping is carried out directly from our international fulfilment partner.
5. Returns & Cancellations
Please refer to our separate Return & Refund Policy for detailed information regarding returns, refunds, and cancellations.
Order cancellations may only be requested within a limited time after placing the order. Once processing has begun, cancellation may no longer be possible.
6. Liability
George and Rose London is not liable for:
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Delays caused by shipping carriers or customs
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Loss or damage after tracking confirms delivery to the address provided by the customer
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Incorrect shipping details provided by the customer
Customers are responsible for ensuring that their shipping address is correct at checkout. Address errors must be reported within 24 hours of placing the order.
Our total liability, where applicable, is limited to the value of the purchased product.
7. Intellectual Property
All content on the George and Rose London website, including but not limited to:
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Text
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Images
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Logos
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Graphics
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Branding
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Website design
is the intellectual property of George and Rose London and may not be copied, reproduced, distributed, or used without prior written permission.
Unauthorized use may result in legal action.
8. Complaints Procedure
If you have a complaint, please contact us in writing at:
Please include:
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Your full name
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Order number
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Clear description of the issue
We aim to respond within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with applicable international commercial regulations.
Any disputes arising from or related to these Terms shall be handled in accordance with relevant consumer protection laws applicable to online commerce.
10. Amendments
George and Rose London reserves the right to amend these Terms & Conditions at any time. The most recent version will always be published on our website.
Continued use of our website constitutes acceptance of any updated Terms.
Contact Information
George and Rose London
Email: info@georgeroselondon.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM