Shipping & Delivery Policy
At George and Rose London, we aim to deliver your order as quickly, safely, and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
By placing an order with us, you agree to the terms outlined in this Shipping & Delivery Policy.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the progress of your delivery.
Please note:
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Processing times may be slightly extended during peak seasons or promotional periods.
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Orders placed on weekends or holidays will be processed on the next business day.
2. Estimated Delivery Time
The average shipping time is 4–8 business days, depending on your location.
Delivery times are estimates and may vary due to:
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Customs procedures
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Local postal services
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High-demand periods
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Weather conditions
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Carrier-related delays
While we strive to meet estimated delivery windows, we cannot guarantee exact delivery dates.
3. Shipping Origin & Method
George and Rose London operates as a global online retailer working with international fulfilment partners.
All orders are shipped directly from our international supplier. This allows us to offer competitive pricing and a wide product selection.
Because shipments may originate internationally:
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Customs duties or import taxes may apply depending on your country
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Any customs fees are the responsibility of the customer
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Customs clearance procedures may cause delivery delays
We work with trusted logistics partners to ensure reliable and trackable shipping.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Package weight
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Destination country
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Selected shipping method
All applicable shipping fees will be clearly displayed before you complete your purchase.
5. Delivery Responsibility
It is the customer’s responsibility to provide accurate shipping information at checkout.
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If tracking confirms that a package has been delivered to the address provided, responsibility transfers to the customer.
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We are not liable for lost or stolen packages after confirmed delivery.
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Incorrect or incomplete addresses must be reported within 24 hours of placing your order.
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If a package is returned due to an incorrect address, additional reshipping fees may apply.
We strongly recommend ensuring that someone is available to receive the package where required.
6. Tracking Your Order
Once your order has been dispatched, you will receive tracking details via email.
If you have not received tracking information within 5 business days of placing your order, please contact us.
7. Shipping Issues or Delays
If you experience unusual delays or believe your package may be lost, please contact us at:
Include:
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Your full name
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Order number
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Description of the issue
Our team will investigate and assist you as quickly as possible.
Contact Information
George and Rose London
Email: info@georgeroselondon.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 06:00 PM
Saturday – Sunday: 10:00 AM – 05:00 PM